PRIVACY POLICY (DATA PRIVACY + COOKIES + SECURITY)
Last Updated: 23/12/2025
This Privacy Policy explains how Chikkas Banjara Crafts collects, uses, stores, and
protects your personal information.
1. INFORMATION WE COLLECT
We may collect:
- Name, email, phone number.
- Billing/shipping address.
- Device/IP/browser information.
- Order and transaction details.
- Cookies and usage data.
Note:
We do not store bank, card, or UPI details.
All payment information is processed securely by third-party gateways.
2. HOW WE USE YOUR INFORMATION
We use your data to:
- Process and deliver orders.
- Provide customer support.
- Send order updates.
- Improve Website experience.
- Prevent fraud.
- Comply with tax/legal obligations.
3. COOKIES & TRACKING
We use cookies to:
- Improve Website performance.
- Remember user preferences.
- Analyze traffic.
- Personalize shopping experience.
You can disable cookies anytime via browser settings.
4. DATA SHARING
We never sell your data. We share information only with:
- Shipping & courier partners.
- Payment gateways.
- Technical service providers.
- Legal authorities (if required).
5. PAYMENT SECURITY
- All payments are secured with industry-standard encryption.
- Payments follow PCI-DSS compliance.
- We do not access or store your payment details.
6. DATA RETENTION
Your data is retained:
- Only as long as needed for order fulfillment.
- As required by Indian laws for accounting/taxation.
7. YOUR RIGHTS
You can request:
- Data correction.
- Account deletion.
- Opt-out from marketing communications.
8. GRIEVANCE OFFICER
As per Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: Chikka Venu Gopal
Phone: +91-8801287778
Address:
8-4-379/S1/203/4, NRR Puram Colony,
Site-1, Borabanda,
Hyderabad, Telangana, India
Complaints will be acknowledged within 48-72 hours and resolved within 30 days.
