RETURN & REFUND POLICY
Last Updated: 01/12/2025
Your satisfaction is important to us. Please read the policy carefully.
1. RETURNS ARE ACCEPTED IF
- Wrong product delivered
- Product damaged during transit
- Defective product received
- Conditions:
- Return request must be raised within 48 hours of delivery.
- Item must be unused and in original packaging.
- Unboxing video is mandatory for all claims.
2. NON-RETURNABLE ITEMS
We do not accept returns for:
- Customized products
- Personalized items
- Sale/discount items
- Products damaged due to customer handling
- Minor handmade variations
3. RETURN PROCESS
1. Email/WhatsApp us with:
o Order ID
o Photos + full unboxing video
o Reason for return
2. We will verify your claim.
3. If approved, pickup will be arranged (if serviceable).
4. Refund/exchange is processed after product inspection.
4. REFUND PROCESS
- Refunds are issued to the original payment method or as store credit.
- Refund processing time: 5–7 business days after approval.
- Shipping charges are non-refundable.
5. EXCHANGES
We provide exchanges only for:
- Wrong product delivered
- Damaged items (with proof)
- Defective products
6. ORDER CANCELLATION
- Orders can be cancelled before dispatch only.
- Prepaid cancellations before dispatch receive a full refund.
- Once dispatched, cancellation is not possible.
