SHIPPING & DELIVERY POLICY
Last Updated: 23/12/2025
Thank you for shopping at Chikkas Banjara Crafts.
This policy explains how we process, ship, and deliver your orders.
1. ORDER PROCESSING TIME
- Standard processing time: 1–3 business days.
- Custom or bulk orders may take longer.
- Orders placed on weekends/public holidays are processed next working day.
2. DELIVERY TIME
Estimated delivery timeframe after dispatch:
- Within Telangana: 2–4 business days
- Rest of India: 4–7 business days
- Remote Locations: 7–12 business days
Delays may occur due to:
- Weather
- Festivals
- Logistic disruptions
- Operational issues
3. SHIPPING CHARGES
- Shipping charges are shown at checkout.
- Free Shipping is available on orders above ₹2500.
4. COURIER PARTNERS
We ship through trusted logistic partners such as:
Delhivery, BlueDart, DTDC, India Post, and other region-based couriers.
5. ORDER TRACKING
Once your order is shipped, you will receive:
- Tracking link.
- Tracking ID.
Tracking updates may take up to 24-48 hours to reflect.
6. WRONG OR INCOMPLETE ADDRESS
If a package returns due to:
- Incorrect address.
- Missing information.
- Failed delivery attempts.
→ Customer must pay return shipping charges.
→ Refunds are not issued for such cases.
7. DAMAGED, TAMPERED, OR MISSING ITEMS
If you receive a damaged or tampered package, any missing item(s):
- Record an unboxing video. (mandatory)
- Take clear photos.
- Contact us within 48 hours, else the request would be considered invalid.
- Write to us at support@chikkasbanjaracrafts.com .
We will process your claim based on the evidence provided within 48-72 hrs, will be resolved within 30 days.
