SHIPPING & DELIVERY POLICY
Last Updated: 01/12/2025
Thank you for shopping at Chikkas Banjara Crafts.
This policy explains how we process, ship, and deliver your orders.
1. ORDER PROCESSING TIME
- Standard processing time: 1–3 business days.
- Custom or bulk orders may take longer.
- Orders placed on weekends/public holidays are processed next working day.
2. DELIVERY TIME
Estimated delivery timeframe after dispatch:
- Within Telangana: 2–4 business days
- Rest of India: 4–7 business days
- Remote Locations: 7–12 business days
Delays may occur due to:
- Weather
- Festivals
- Logistic disruptions
- Operational issues
3. SHIPPING CHARGES
- Shipping charges are shown at checkout.
- Free Shipping is available on orders above ₹1000.
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4. COURIER PARTNERS
We ship through trusted logistic partners such as:
Delhivery, BlueDart, DTDC, India Post, and other region-based couriers.
5. ORDER TRACKING
Once your order is shipped, you will receive:
- Tracking link
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- Tracking ID
Tracking updates may take up to 24 hours to reflect.
6. WRONG OR INCOMPLETE ADDRESS
If a package returns due to:
- Incorrect address
- Missing information
- Failed delivery attempts
→ Customer must pay re-shipping charges.
→ Refunds are not issued for such cases.
7. DAMAGED, TAMPERED, OR MISSING ITEMS
If you receive a damaged or tampered package:
- Record an unboxing video (mandatory)
- Take photos
- Contact us within 48 hours
We will process your claim based on the evidence provided.